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§ Legal / Terms

Terms of Service

Last updated · 2026-08-14

1. Agreement

These Terms of Service ("Terms") govern your use of LeoUp, a booking and operations platform for salons, operated from Vienna, Austria ("LeoUp", "we", "us"). By creating an account or using the service, you agree to these Terms. If you use LeoUp on behalf of a business, you confirm that you are authorized to bind that business to these Terms. Our full legal identity is listed in our Imprint.

Operator: LeoUp — 1030 Vienna, Erdbergstraße 10/64, Austria. Contact: nguyenthaiduy@leoup.app.

2. The service

LeoUp provides tools for salons to manage appointments, customers, and communications, including integrations with third-party messaging channels such as WhatsApp Business, Instagram, and Facebook Messenger. Features may change as the service evolves; we will not materially reduce core functionality of a paid plan during a paid period without notice.

3. Accounts

  • You must provide accurate information when registering and keep it up to date.
  • You are responsible for safeguarding your login credentials and for all activity under your account.
  • You must be at least 18 years old and legally capable of entering into contracts to create a business account.

4. Your customers' data

When you enter or receive customer data through LeoUp (names, contact details, appointment history, messages), you act as the data controller for that data, and LeoUp acts as your processor under the GDPR. You are responsible for having a lawful basis to process your customers' data and for informing them as required. Details on how we handle data are in our Privacy Policy and Data Deletion Instructions.

5. Third-party channels

Connecting Meta services (Facebook Login, Instagram, WhatsApp Business Cloud API) or other third-party channels is optional and subject to those providers' own terms, including the Meta Platform Terms and WhatsApp Business Terms of Service. We are not responsible for the availability, policies, or actions of third-party platforms, and access through them may change if the providers change their APIs or policies.

6. Subscriptions and payment

  • Paid plans are billed in advance for the chosen billing period. Prices are shown before purchase and include applicable VAT where required.
  • Subscriptions renew automatically unless cancelled before the end of the current billing period. After cancellation, the service remains available until the period ends.
  • Fees already paid are non-refundable except where required by law.

7. Acceptable use

You agree not to use LeoUp to:

  • send spam or messages without the recipient's consent where consent is required;
  • violate any law, third-party rights, or the terms of connected platforms;
  • upload malicious code, attempt to gain unauthorized access, or disrupt the service;
  • resell or provide the service to third parties without our written consent.

We may suspend or terminate accounts that violate these rules, after notice where reasonably possible.

8. Intellectual property

LeoUp, including its software, design, and branding, remains our property. You receive a limited, non-exclusive, non-transferable right to use the service during your subscription. The data you and your customers enter remains yours; you grant us the rights needed to host and process it in order to provide the service.

9. Availability and warranty

We aim for high availability but do not guarantee uninterrupted, error-free operation. Maintenance windows, third-party outages (including Meta platform outages), and force majeure may temporarily affect the service. The service is provided with the care of a prudent businessperson; statutory warranty rights under Austrian law remain unaffected.

10. Liability

We are liable without limitation for damage caused intentionally or by gross negligence, and for personal injury. For slight negligence, liability is excluded to the extent permitted by law, except for the breach of essential contractual obligations, where liability is limited to the foreseeable damage typical for this type of contract. We are not liable for lost profits or indirect damage of business customers, to the extent permitted by law.

11. Termination

You can stop using LeoUp and delete your account at any time in Settings → Account or by emailing us. We may terminate the agreement with reasonable notice, or immediately for serious breaches of these Terms. Upon termination, your data is deleted in accordance with our Data Deletion Instructions.

12. Changes to these Terms

We may update these Terms as the service evolves. For material changes, we will notify you inside the app or by email at least 30 days before they take effect. If you do not agree, you may terminate before the changes apply; continued use after the effective date constitutes acceptance.

13. Governing law

These Terms are governed by Austrian law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. For business customers, the exclusive place of jurisdiction is Vienna, Austria. Mandatory consumer protection rules remain unaffected for consumers.

14. Contact

Questions about these Terms: nguyenthaiduy@leoup.app